At Klinka, customer satisfaction is our top priority. We strive to ensure that every premium shirt meets the highest standards of quality.

1. Exchange Policy

  • Customers are eligible for a one-time free exchange within 7 days from the date of delivery.
  • Exchanges can be availed only once per order.
  • Eligible reasons for exchange:
    • Size-related concerns
    • Defective products
    • Incorrect items received
  • Note: Products purchased during clearance sales, special promotional campaigns, or limited-period offers are not eligible for exchange unless received in a defective condition.

2. Exchange Conditions

To be eligible for an exchange, products must meet the following strict criteria:

  1. Products must be unused, unwashed, and in their original, pristine condition.
  2. Original tags and brand labels must remain securely attached.
  3. Products must be returned along with the original packaging, including the premium zipper bag and all enclosed accessories.
  4. Exchange requests raised beyond 7 days from delivery will not be accepted.
  5. If your requested size is out of stock, you may choose an alternative product of equal value, or pay the difference for a higher-value item.

3. Refund Policy

  • Klinka follows an exchange-first approach.
  • Cash or original payment refunds will not be provided for size-related concerns, change of mind, or preference-based reasons.
  • Refunds will only be processed if:
    • The customer has received a verified defective product, and
    • Klinka is unable to provide a replacement due to stock unavailability.

4. Defective Product Assessment

  • All claims regarding defective products undergo a thorough physical or visual examination by the Klinka quality team.
  • Customers are required to provide clear photographs and/or unboxing videos of the product and packaging to facilitate the assessment.
  • The final decision regarding refund eligibility rests solely with Klinka.

5. Approved Refunds

  • Once approved, refunds for prepaid orders will be credited back to the original payment method used during purchase.

Refunds typically reflect in your account within 5–7 business days after approval.